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Terms of Business


Placing an Order

  • ReptAquatics reserves the right to deny sale to anyone that does not display proper husbandry knowledge.
  • We have NO MINIUMUM order.
  • The cost of shipping for most orders currently ranges from $35.00-$85.00 depending on the size of your order. These are subject to change. Due to the nature of this business, shipping and packaging fees vary -

    please contact us for an exact quote on your order
    wmrosser@ReptAquatics.com

  • South Carolina residents must pay a 6% sales tax.
  • A packaging fee of $10.00 will apply to all sales of live animals.

Guarantee Policy

  • All animals sold are guaranteed to be in APPARENT visual good health.
  • There is a live arrival guarantee on all reptiles when delivered on time with express service. Purchasers must pick animals up at airport within 3 hours of arrival, or be present to accept shipment when it arrives at purchaser's designated delivery address; otherwise, guarantee is VOID.
  • No guarantee will be offered to destinations above 90 degrees or below 40.
  • There is an 5 day health guarantee on all captive born and propagated animals.
  • Discrepancies must be reported within 24 hours of receiving.

 Payment

  • No animals will be shipped before full payment is received.
  • No animals will be held without full payment.
  • We accept Visa, Mastercard, American Express and Discover via PayPal

Packaging

  • All animals are shipped in a secure 3 layer package:

              - Deli cup or snake bag

              - Insulated foam container

              - Cardboard box

Shipping Dry Goods

  • We ship dry goods via USPS and FedEx.
  • Delivery time is generally between 7 - 10 days.

Venomous Terms

  • No sales to minors (under 21 Y.O.A), NO EXCEPTIONS.
  • You MUST provide a valid state ID of the state you currently reside in. NO EXCEPTIONS.
  • References regarding your husbandry, caging and prior experience may be required.
  • Know your state and local laws AND abide by them. NO EXCEPTIONS.
  • Provide knowledge of proper bite protocol. NO EXCEPTIONS.
  • Sign a waiver confirming that you agree to these terms and release ReptAquatics from any and all liability from your actions. NO EXCEPTIONS.
  • We currently do not ship venomous.
  • When we are able to ship venomous, we will NOT ship to states that prohibit venomous animals. NO EXCEPTIONS.
  • We reserve the right to refuse sale to ANYONE that cannot meet nor agree to these terms.

Shipping Live Animals

  • We ship live animals via Shipyourreptiles.com.
  • Shipping is overnight and door to door.
  • The average delivery time at your location is generally before 10:30AM your local time. The exact delivery time may vary, and is out of our control.
  • We ship Mondays through Thursday with a 12:00 Noon cut off. If your order is recieved on Thursday, after 12:00 Noon, it will not be shipped until the coming Monday.
  • We CURRENTLY DO NOT ship venomous reptiles. Arrangements must be made for pick up in the state of South Carolina.

Refunds

  • There are no cash refunds.
  • Company credit will be issued.
  • All sales are final.
  • No exceptions.